last updated January 13th, 2023
What does Device Unreachable mean?
Device Unreachable simply means the POS system is unable to reach the selected PAX payment device due to various reasons. Processing credit card payments is still possible through the POS system even when the device is not available.
Device Unreachable Prompt
In the event the PAX payment device loses internet connection or battery runs out (on battery equipped models), a Device Unreachable message will display. Pressing the credit tender button in POS system will initiate an attempt to reach the selected PAX payment device. After a few seconds, a pop up on your screen for payment processing will display the message Device Unreachable and request all necessary information to process payment.
If you see the Device Unreachable message often, you may need to make adjustments to your internet connection or use an alternative connection method. Apart from making sure you have an internet connection, here are a couple of suggestions for various connection types:
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