Mt. Hood, located in Hood River Oregon, just south of the Columbia Gorge River stands at a colossal 11,249 feet (the highest peak in the state) and is richly adorned with grand glaciers, making it a prime location for winter sport activities. The Ski Resort, Mt. Hood Meadows has been around for more than 50 years, but that doesn’t mean that their technology has remained stagnant. After acquiring the neighboring Cooper Spur resort and a recent major renovation, Mt. Hood Meadows has been actively working on implementing next-generation technology to handle the sales and operations of the resort.
“We had been operating on a couple of different clunky CRMs… With Window World 360, it was bringing everything in house, it was all under one roof… It was going from using three to four different programs to do one task, to going to one program to do all your tasks.”
– Brent Maxfield, Co-owner of Window World Oahu and Maui
SAN DIEGO, February 15, 2022 /PRNewswire/ -- Payment Logistics, LLC, a La Jolla, CA based leader in embedded payments technology, announces the commercial launch of the PayLink advanced mobile commerce integration with Window World’s WW360 CRM system. Window World, Inc., headquartered in North Wilkesboro, NC, is America’s largest replacement window and exterior remodeling company, with more than 200 locally owned franchised locations nationwide. The WW360 CRM system was custom built by Window World to provide a comprehensive mobile platform for franchisees to handle all aspects of their business while on the go.
Back in the day, your regulars were folks you knew by name and face, and they kept coming back because staff knew their orders by heart. Today, with the influence of technology in the restaurant industry, customer care is extended to the digital realm. How much you know your customers is now expressed by how personal your marketing messaging feels, especially how offers and rewards feel specific to them. New-age regulars may not be sitting in the same booth every week, but they are hitting “Order Again” or “Redeem Offer” multiple times a week on their smartphones, giving you repeat business that is dynamic and accelerated. Read on to learn the rising trends in digital marketing and customer retention that are drawing in the new regulars of the 21st century.
As restaurants recover from unprecedented industry hardships, a big question arises: Are the technologies that were necessary for restaurants to survive the pandemic still needed?
Adoption of online ordering platforms skyrocketed at the height of the pandemic, but many restaurants have since stopped online orders or have left behind their plans to adopt online ordering solutions as business gets back to normal.
Digital receipts are extremely convenient for customers as they are easy to retrieve, stored securely on their devices, and will never face wear and tear. In a 2019 survey, 89% of respondents said they want merchants to offer a digital receipt option when checking out. What’s more, these thin sheets of paper are responsible for billions of dollars spent, trees cut down, and gallons of water used each year.