PayLink Learning Center

Feedback and Ratings Report

Overview

PayLink's ratings and survey feature can keep you up-to-date with real-time feedback from guests, and help you track the quality of your products and services.

rating report

To view reports of PayLink ratings, head to Reports  PayLink Ratings. This will display a list of previous ratings, filterable by the last 7 days, the last 30 days, monthly, and all months.

filter ratings

Click info to the right of the check name to view responses to each question. 

ratings detail

PayLink can request guest feedback on the digital receipt after the customer has completed their order, in the form of a 1-5 star rating and a quick survey where the guest responds with “Poor, Below Average, Average, Good or Excellent” to the following questions:

    • How would you rate your food and beverage(s)?
    • How would you rate your server?
    • How likely are you to recommend us to a friend?
    • How likely are you to pay with mobile checkout again?
    • Finally, do you have any additional comments for us?
    • Then a section for additional comments

star ratings

 

You have the option to configure the availability of the survey. See Guest Ratings Feedback for more details on how to configure guest feedback. 

customer feedback receipt