PayLink Learning Center

Pending Orders

Overview

PayLink’s Pending Orders screen operates similar to a Kitchen Display System (KDS) and chronologically displays all active and completed orders that were placed within the past 6 hours. 

The Pending Orders screen helps you keep track of all new orders that come in from PayLink. An audible chime will be played for new orders and order updates.

Orders are split up into 4 tabs: Upcoming, Current, Ready and Completed.

Tabs:
  • Upcoming: Shows upcoming orders, more than 15 minutes out
  • Current: Shows orders that are due for preparation within the current window (15 to 90 minutes)
    1. Set this to a higher number if you’d like the chime to be received more frequently for new orders
  • Ready: Shows orders that are ready and have been prepared but not yet with the customer
  • Completed: Shows all orders within the last 6 hours that have been marked as completed. Use the Sales Report to view orders that were completed over 6 hours ago. 

 
pending orders

 

Orange Bar: Indicates when a customer clicks “I’m Here” and submits their vehicle information.

Ready: Moves order to Ready column

Complete: Moves order to Completed column

Enable Chime: Enables an audible chime for new orders, Curbside Pickup arrivals, and orders marked as ready and/or complete by another user. 

Pause Orders: Disables ordering for specific time slots. See link for more details. 

Each check displays:

  • Order Number
  • Date
  • ETA
  • Order Type (Dine-in, Pickup, Curbside, Retail)
  • Customer Phone
  • Items Ordered
  • Modifiers
  • Taxes and Totals 

Use the Detail button to view more details, including item details and added/removed modifiers. 

 

⇒ Important: If using an iPad or iOS device that is set to auto-lock after a certain period of inactivity then you must click the Remember me checkbox when logging in, otherwise it may logout while the device is in sleep-mode.