Online Order Settings
last updated May 15th, 2021
Your PayLink online store can be tailored to fit the operational needs of your business. Settings for your average order preparation time, last order, and whether or not you accept pre-orders can all be set from the Online Store Settings page.
To edit your timezone go to Account 〉 Online Order Settings. Select a Timezone and a New Day Begins time (this should be set to somewhere between opening and closing).
With the Category Accordion and Category Layout dropdowns, you can control the look and style of your online menu.
- Category Accordion: Select whether to expand categories on your menu by default or close them.
- Category Layout: Select grid view or list view.
- Note: You can choose whether to hide or display prices in grid view. If prices are not displayed then customers will only see the price once they click on the item.
Grid (with price):
See articles here for additional information for the following settings:
Last order minimum time (mins):
This sets a limit on how long before closing customers can place new orders. This is the “Last Call” time for your online store, so if your store closes at 8:00 p.m. and the last order time is set to 30 mins the customers will not be able to place any orders for an ETA past 7:30 p.m. This can disable the ability for orders to be placed from 5 to 90 minutes before closing, or if you’d like to allow customers to place orders up to closing time, set to “None”.
Average order prep time:
This the average amount of time that it takes for orders to be made and prepared. This affects the available pickup time for customers. For example, if a customer is placing an order at 1:00 p.m. and the Average order prep time is 30 minutes, the first available pickup time will be 1:30 p.m.
- Note: If integrated with a POS system (e.g. Micros) this will reflect be the amount of time allocated before the order is sent to the POS system.
Order Slot Frequency (mins):
The order slot frequency can now be set to display in either 15 min or 5 min intervals depending on preference.
This sets the amount of time before your store opens that customers can place new orders. For example, if your store does not open until 12:00 p.m. and you’d like to let customers begin placing pre-orders a few hours before opening, you can set the Pre-order allowed time to 4-hours, which will allow customers to start placing pre-orders at 10:00 a.m. All pre-orders will have an ETA past opening time.
Limit order ahead time:
Limits (in hours) how far ahead customers can place orders. For example, if set to “Limit one hour ahead” orders can only be placed up to 1 hour ahead of the current time. If set to “No limit, through to close” orders can be placed throughout the entire day until closing or last call time.
☑ Include order prep time in first pre-order of the day:
When enabled this applies the Average order prep time to your stores opening time, so if your store opens at 12:00 p.m. and the prep time is set to 20 mins, orders will not be able to have an ETA before 12:20 p.m.