PayLink has the ability to prompt guests to complete a quick survey after checkout, giving you valuable feedback to help you control the quality of your products and services.
If using Mobile Checkout, you can know when a guest is less than satisfied before they've left, allowing you the opportunity to turn an otherwise negative experience into a positive outcome.
1. Once logged in, navigate to Account 〉 Profile.
2. Scroll down to the section titled “Would you like to ask guests to rate their experience?”
3. Select one of the following options:
4. Click Save at the bottom of the page.
CUSTOMERS RECIEPT
To view reports of previous PayLink ratings, head to the Reports page under Reports 〉 PayLink Ratings. This will display a list of previous ratings of which you can filter by the last 7 days, the last 30 days, monthly, or yearly. Click here for more info on ratings.
→ Important: For Online Ordering, the order must first be marked as Completed on the Pending Orders screen for the ratings to display on the customer’s digital receipt. See the Pending Orders section for details on how to operate the pending orders screen.