PayLink Learning Center

How do I enable/disable the guest feedback prompt?

Overview

PayLink has the ability to prompt guests to complete a quick survey after checkout, giving you valuable feedback to help you control the quality of your products and services.

star ratings 

If using Mobile Checkout, you can know when a guest is less than satisfied before they've left, allowing you the opportunity to turn an otherwise negative experience into a positive outcome.

 

How to manage guest feedback settings 

     1. Navigate to Account 〉 Profile. 

     2. Scroll down to the section titled “Would you like to ask guests to rate their experience?”

ratings survey settings

      

     3. Select one of the following options:

    • Disable: Completely disable the ability for guest to leave reviews after checkout.
    • Ratings: Will only ask customers to rate their experience from 1-5 stars.
    • Rating + Survey: Will ask customers to rate their experience from 1-5 stars plus  a quick survey where guests respond with “Poor, Below Average, Average, Good or Excellent” to the following questions:
      • How would you rate your food and beverage(s)?
      • How would you rate your server?
      • How likely are you to recommend us to a friend?
      • How likely are you to pay with mobile checkout again?
      • Finally, do you have any additional comments for us?
      • Then a section for additional comments

comments feedback ratings

 

     4. Click Save at the bottom of the page.

CUSTOMERS RECIEPT 

guest ratings

 

To view reports of previous PayLink ratings, head to the Reports page under Reports  PayLink Ratings. This will display a list of previous ratings of which you can filter by the last 7 days, the last 30 days, monthly, or yearly. Click here for more info on ratings.  

star ratings report

 

→ Important: For Online Ordering, the order must first be marked as Completed on the Pending Orders screen for the ratings to display on the customer’s digital receipt. See the Pending Orders section for details on how to operate the pending orders screen.