2. Scroll down to the section titled “Would you like to ask guests to rate their experience?”
3. Select one of the following options:
Disable: Completely disable the ability for guest to leave reviews after checkout.
Ratings: Will only ask customers to rate their experience from 1-5 stars.
Rating + Survey: Will ask customers to rate their experience from 1-5 stars plus a quick survey where guests respond with “Poor, Below Average, Average, Good or Excellent” to the following questions:
How would you rate your food and beverage(s)?
How would you rate your server?
How likely are you to recommend us to a friend?
How likely are you to pay with mobile checkout again?
Finally, do you have any additional comments for us?
Then a section for additional comments
4. Click Save at the bottom of the page.
To view reports of previous PayLink ratings, head to the Reports page under Reports 〉 PayLink Ratings. This will display a list of previous ratings of which you can filter by the last 7 days, the last 30 days, monthly, or yearly. Click here for more info on ratings.
→ Important: For Online Ordering, the order must first be marked as Completed on the Pending Orders screen for the ratings to display on the customer’s digital receipt. See the Pending Orders section for details on how to operate the pending orders screen.